Refund policy

Return and Refund Policy

At MAD Avenue, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

Returns

Items may be eligible for return within 14 days of delivery, provided they are unworn, unwashed, undamaged, and returned in their original condition with all tags attached. Proof of purchase is required.

Non-Returnable Items

Items that have been worn, washed, damaged after delivery, or altered may not qualify for a return. Any additional exclusions will be communicated before purchase and applied in accordance with applicable law.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Exchanges

If you need a different size or item, please contact us to confirm whether an exchange is available. Exchanges are subject to stock availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order details and clear photos so we can review the issue and assist you.

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective, incorrect, or applicable law requires otherwise. Original shipping fees may be non-refundable where permitted by law.

How to Request a Return

To request a return or refund, contact MAD Avenue through the contact details provided on our website. Include your order number, the reason for your request, and any relevant photos.