Shipping policy

Shipping Policy

At MAD Avenue, we aim to make your shopping experience smooth and convenient. Please review our shipping guidelines below.

Order Processing

Orders are processed after payment has been confirmed. Processing times may vary depending on order volume, product availability, and other circumstances.

Shipping and Delivery Times

Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times will be provided where available. Delays may occur due to weather, carrier disruptions, or other circumstances beyond our control.

Shipping Costs

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase. Any available shipping promotions will be communicated on our website.

Order Tracking

If tracking information is available for your shipment, it will be provided once your order has been dispatched. Please allow time for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. Please contact us promptly if you notice an error. We cannot guarantee that changes can be made after an order has been processed or dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number so we can help investigate the delay.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order details and supporting photos so we can review the issue.

International Shipping

International shipping availability, fees, delivery estimates, customs duties, and taxes may vary by destination. Any applicable charges and responsibilities will be communicated where required.